Intern, Technical Writer and How-to Video Production
POSITION PROFILE
The Intern will gain hands-on work experience by participating in work projects in the focus areas of Digital Services Center. They will assist in the completion of projects while learning in a professional environment.
The intern will create a centralized, well-structured knowledge repository and library of instructional videos to improve user adoption and operational efficiency for IBP services. This initiative will leverage Aha! Knowledge Advanced for knowledgebase curation and modern video production tools for creating engaging, easy-to-follow tutorials.
JOB DUTIES AND RESPONSIBILITIES
- Supports the specific functional area on special projects.
- Works closely with assigned manager to learn and understand the diverse issues of the assigned function.
- Researches, provides analysis, and offers solutions relating to a variety of functional projects.
- Assists with daily activities of assigned function.
- May perform a variety of tasks at the direction of the management team.
- Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
- Student must be currently enrolled in an accredited college or university or recently graduated within one calendar year of the program deadline.
- Students required to be enrolled or have received a degree in Technical Communications, Technical Writing, English, Communications, or a related major and possess some former work or internship experience.
- Students must have a cumulative GPA of 3.0 or higher.
- Students are to successfully complete all required screenings prior to hire.
KNOWLEDGE, SKILLS AND ABILITIES
- Good presentation skills and ability to perform technical writing.
- Strong computer skills: Excel, Word, Power Point, etc.
- Detail oriented and organized.
- Excellent interpersonal and written communication skills.
- Highly motivated with the ability to multi-task.
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
- Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
- Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction: prepare, provide and convey diversified information.
- Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
- Moderate dexterity: regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.